Assertiveness for Healthcare Professionals

Many people feel uncomfortable telling others that they can’t do something. They may feel obligated when a colleague asks a favour, or feel pressurised when someone senior to them needs something done. There are times when saying ‘no’ is a necessity, but in our experience, there is so much anxiety around the possible consequences of using it, that people don’t say anything at all, or agree to things they’d rather not, or get landed with work that isn’t theirs and so on.

This practical course will share techniques to be less accommodating as a default response, and to feel better about setting clear boundaries with others.

By the end of the one-day workshop, delegates will be able to:
➢ Identify situations where they wish to become more assertive
➢ Define their own psychological blocks to confidence and explore techniques to overcome these
➢ Deal positively with challenge from others without feeling ‘bad’
➢ Offer feedback and say ‘no’ in effective and positive manner

Eligibility

This course is primarily designed for clinical staff.