Many people feel uncomfortable telling others that they can’t do something. They may feel obligated when a colleague asks a favour, or feel pressurised when someone senior to them needs something done. There are times when saying ‘no’ is a necessity, but in our experience, there is so much anxiety around the possible consequences of using it, that people don’t say anything at all, or agree to things they’d rather not, or get landed with work that isn’t theirs and so on.

This practical course will share techniques to be less accommodating as a default response, and to feel better about setting clear boundaries with others.


By the end of the one-day workshop, delegates will be able to:
➢ Identify situations where they wish to become more assertive
➢ Define their own psychological blocks to confidence and explore techniques to overcome these
➢ Deal positively with challenge from others without feeling ‘bad’
➢ Offer feedback and say ‘no’ in effective and positive manner



This course is primarily designed for clinical staff.

Name of event: Assertiveness for Healthcare Professionals
Length of event: Full day – 7 hours
Mode of delivery: Virtual
Programme outline:

  • What is meant by the terms ‘assertion’ and ‘non-assertion’?
  • The impact of non-assertion on the healthcare professional
  • Recognising behaviour in colleagues
  • Assertive and unassertive patterns and how they can develop into habitual approaches (Kahler)
  • The language of ‘niceness’ vs. ‘assertiveness’
  • Practical tips and tools session:
  • Making requests
  • Challenging and stating your own views
  • Giving and receiving praise and criticism
  • Giving feedback to others using challenge model
  • Saying ‘no’ – when is it appropriate and how to say it
  • Handling the internal dialogue caused by your feelings and avoiding the ‘blame’ trap
Date Time Location
Mon 8th April 2024 09:00 – 16:15 Virtual – MS Teams
Wed 22nd May 2024 09:00 – 16:15 Virtual – MS Teams
Fri 20th September 2024 09:00 – 16:15 Virtual – MS Teams

Please use the form below to apply. These places will be allocated on a first come first basis.

The protected characteristics monitoring form is separate to the main application form below; completion is optional & anonymous. We ask for information on your ‘protected characteristics’ in order to help us monitor our performance on equality.

If you have already completed this form since April 2024 & nothing has changed, there is no need to complete again.

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