Head of Education - Neil Lentern

Neil Lentern

Head of Education -
All SWAST County Commander

Paula Windsor

Deputy Head of Education -
All SWAST County Commander areas

I live in Gloucestershire with my husband and 2 children, Oscar aged 9 and Amelia aged 6, a dog, a cat, chickens and sheep. I have been working within the ambulance service for 19 years, and every day I feel proud to work for SWASFT.

In 2000 I joined the then Avon Ambulance Service being one of the first 8 graduates in the country to have obtained a BMedSci Hons in Paramedic Studies. I can’t say my journey was easy back then but my experiences moulded me into the person, Paramedic and role I am now in. I went on to train as a Critical Care Paramedic working on the first HEMS unit to be based in Bristol in 2008. I then became a Clinical Team Leader supporting a mentor team to host the first official graduate intake from the University of West of England. After that, I turned my attention to becoming a more senior manager to be able to have a wider sphere of influence in supporting staff and promoting patient safety; working for 3 years as an Operations Manager. In 2015 I then applied for the role of Learning and Development Manager for Gloucestershire, Wiltshire and BNSSG.

Within my current role I support 20 Learning and Development officers who train and clinically review over 1300 staff. More recently my portfolio has increased to now be the South Western Ambulance Service lead for Partner University relations, Student and Mentor support, with an additional team of 4 placement coordinators. I have recently (past 5 years!) been working towards an MSc and have one final module to complete. My passion from the start was to be a Paramedic providing the best care to our patients, I am now in a very privileged position in supporting staff and students to deliver the same.

Email: Paula.Windsor@swast.nhs.uk

Commerical Training Manager - Robin Gwinnett

Robin Gwinnett

Head of Driver Training -
All SWAST County Commander

I’ve worked for the ambulance service since 2000, & currently look after the Driver Training & First Aid Training teams. In addition to this I am also the Chairman of the National Driver Training Advisory Group (DTAG) for NHS ambulance services. I regularly respond to emergency calls in order to maintain my clinical competence, & enjoy working in our fast paced organisation.

Email: Robin.Gwinnett@swast.nhs.uk

Mike Nixon

Mike Nixon

Learning & Development Manager
Somerset & Dorset


Mike joined the ambulance service in 1994 as a Technician based at Minehead ambulance station. He then trained as a Paramedic, ECP and moved to Taunton. In 2008 he joined the education team, based in Somerset in which he has undertaken a number of roles and is now the L&D manager for Somerset and Dorset- East.

Clinical areas of interest

Mike has a wide range of clinical interests, with a particular interest in resuscitation, Specialist Paramedicine and Mental Health.

Personal Interests

Mike lives in Somerset with his family, wife Diana, daughter Ilinca and the old English sheepdog Marla. In his spare time, Mike enjoys travelling, cycling, walking and keeping fit. Email: Michael.Nixon@swast.nhs.uk

Rich Buckley

Rich Buckley

Learning & Development Manager
Devon, Cornwall & Isles of Scilly




I joined the Ambulance service in 2001, starting on PTS, moving to A&E Operations for several years, working as a Tech, Paramedic & Officer; then joining HART as a Team Leader during its inception in Bristol. I returned to A&E Operations in Bristol a few years later, working as an Operations Officer, until moving to Learning & Development in 2015 as Practice Placement Coordinator. I then took on the role of CPD Lead in 2017.

Prior to the Ambulance service I worked in quite a few different jobs, & loved to travel, mainly working in Outdoor education & I still love to get out in the outdoors when I can.

Email: Alex.Jamieson@swast.nhs.uk


Learning & Development


We are pleased to welcome Louie to the team! He joined us in July 2020 as an apprentice in the Learning & Development department. His main role will be working closely (well about 2m), with the CPD Lead, and assisting with CPD. You may see him out and about as he learns all about the ambulance service and SWASfT. Louie is new to the NHS and is busy learning about the Trust as well as learning a host of new skills.


Dr Pascale Avery

Learning & Development Doctor - SWASFT
Emergency Medicine Registrar - NBT

Dr Charlotte Thompson

Learning & Development Doctor
Emergency Medicine Registrar UBHT

I am an Emergency Medicine Registrar based in Bristol. I grew up in Devon and trained in London and the South East. I am delighted to return to the South West! My interests are education, pre-hospital care, trauma, resuscitation. Within education I focus on multidisciplinary teaching, multiagency projects and violence reduction. It will be a privilege to work as part of the Learning and Development team at SWASFT.

I’m an Emergency Medicine Registrar working in Bristol, having trained in Exeter and Plymouth.  I grew up in London but home is definitely now in my adopted South West!  I have particular interests in trauma, resuscitation, high impact service users and education, and can’t wait to get started as part of the Learning and Development team at SWASFT in August. Outside work I love mountains, cycling, sailing and cake.



Chris Read (Acting LDM)

Lesley Altoft (Lead LDO)

Lizzie Ryan (CPD Team – AET , UoP Lecturer – Mentorship, Clinical Supervision)

Andy Newman

Rowena Griffiths

Jonathan White

Andy Kardynal

Andy West

Ben Hillitt

Richard Carter

Wendy Pearce

James Stark

Charlotte Ryan

Jason Clark

Charlotte Davies

Helen Everett

Rebecca Wilson

Georgina Lambert

Keziah Pietersen

Rebecca Simmons


Mike Nixon (LDM)

Gemma Ackerman

Seb Brown

Brett Chard

Ian Dick

Gavin Fitzpatrick

Steve Stratton

Andrew Wade

Pete Weeks

Timothy Clarke

Iain Odhams

Russell Timms

North & East Devon
South & West Devon
Cornwall & Isles of Scilly

Paul Down (Acting LDM)

Jeremy Goodchild

Melanie Maskell

Liz Brown

Dave White

Richard Walker

Lee Thirlby

Neil Hunt

Chris Ward

Steve Knowles

Nathan Wilson

Mark Randall

Marc Moyle

Janette Atkinson

Nigel Harris

Rachel Connett

Sian Phoenix


Paramedic boots on table


Training Administrator

Joanne provides training administrative support for the North Division staff.

Email: joanne.kay@swast.nhs.uk

Paramedic boots on table


Training Administrator

Juliet provides training administrative support for the East Divsion staff.

Email: Juliet.Waddell@swast.nhs.uk


Training Administrator

I joined SWAST in 2014 as an Apprentice Administrator based in the West division training college to complete my NVQ level 2 in business administration. Following completion of the level 2 award, I stayed with SWAST as the Training Administrator for the West Division.

I was awarded the Apprentice of the Year for Business Administration by her college for her work during 2015.

I am a keen football supporter, an avid reader and enjoy regularly attending live events in my home town of Plymouth.

Email: Kym.Edwards@swast.nhs.uk