Welcome to the EOC staff CPD page
All courses are fully funded
The majority of these courses are open to ALL EOC staff
(The EOC Bursary is the only one limited to Clinicians)
Use the tabs below to see what's available - If you take part in a course or event
Please use the feedback page so we can see what's good (and not)
Courses are fully funded but you will be expected to complete them in your own time as with all staff taking up CPD. Please visit the FAQ page (main menu) for more info
SWASFT Practice Educator / Mentorship course
This Practice Educator course has been designed and written by our resident practice education & mentorship expert Lizzie Ryan. It is primarily designed for Paramedic staff, to replace the current practice educator courses as a Trust wide standard. The principles within it can be used in any environment, and although some of the language may point towards clinicians, it will be equally as useful for any staff involved in practice education and mentoring new or existing staff.
This course is now endorsed by the course is now endorsed by the College of Paramedics and can be taken by ALL staff – non-clinical staff and registered clinicians
Bite size Masterclasses for ALL EOC staff - existing leaders, aspiring leaders, or just curious
book here
| Name of event | |
| Everyday Leadership | |
| Time of event | 60-90 minutes |
| Max number of delegates | 100 |
| Description of event | |
| Inclusive leaders are inspirational individuals, not necessarily in leadership roles, and can be anywhere within a business. Developing your knowledge and understanding of being an inclusive leader and, as importantly, how this is practically applied back in the workplace, you will explore a range of techniques which will inspire, empower and provide you with practical skills to ‘make things happen’. Professional ways of challenging instances of inappropriate behaviour can make a real difference to people’s working lives, health and wellbeing. | |
| Learning outcomes | |
| By the end of the masterclass, you will:
· Understand what it means to be an everyday leader · Feel empowered to make confident decisions · Understand how to support high performance |
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book here
| Name of event | |
| Managing Teams Back into the Workplace | |
| Time of event | 60-90 minutes |
| Max number of delegates | 100 |
| Description of event | |
| In our safe learning environment, you will be given the opportunity to discuss, explore and develop your understanding of managing teams back into the workplace. You will explore a range of practical tips and strategies, through tutor facilitation and delegate engagement, creating interaction and participation at all times. You will discover the challenges that managers and teams encounter when returning to the workplace and receive practical tips and strategies to overcome them. | |
| Learning outcomes | |
| By the end of the masterclass, you will:
· Understand the challenges of getting teams back into the workplace and have strategies to overcome them · Recognise how to rebuild and lead values-driven teams · Understand contemporary issues such as BLM/#MeToo · Appreciate how to establish the health and well-being of team members |
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book here
| Name of event | |
| Let’s Talk About Race | |
| Time of event | 60-90 minutes |
| Max number of delegates | 100 |
| Description of event | |
| There are many myths around the topical and potentially contentious issues such as #BlackLivesMatter. This masterclass provides clear and objective explanations behind the subject of Race and Ethnicity and allows you to make your objective assessment and decisions to inform your behaviours and actions. | |
| Learning outcomes | |
| By the end of the masterclass, you will:
KNOW How to ally for your BAME community FEEL Confident to challenge discriminatory behaviors DO Take an active role in making your organisation a workplace inclusive for all |
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book here
| Name of event | |
| Maintaining Your Health and Wellbeing | |
| Time of event | 60-90 minutes |
| Max number of delegates | 100 |
| Description of event | |
| Through the exploration of the meaning of health and wellbeing, you will begin to develop and identify individual, team and organisation pathways of support to build well-being habits. You will discover how to raise awareness of mental health issues, helping yourselves or others who are struggling at work whilst addressing the needs of the organisation. | |
| Learning outcomes | |
| By the end of the masterclass, you will:
· Understand the impact the natural highs and lows life have on your ability to be well and to be armed with the skills to navigate them positively · Acknowledge the six pillars of wellbeing and how to manage them · Reflect on what changes can you make in your life to improve your health |
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book here
| Name of event | |
| Managing Your Unconscious Bias | |
| Time of event | 60-90 minutes |
| Max number of delegates | 100 |
| Description of event | |
| Examining the concept of unconscious bias from a practical perspective and how it can positively or negatively impact on individual behaviour towards others, this workshop uses a range of methods to engage you in a non-threatening and often fun way, highlighting the need for self-reflection and self-awareness to be truly inclusive. | |
| Learning outcomes | |
By the end of the masterclass, you will:
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book here
| Name of event | |
| Helping People to Help Themselves | |
| Time of event | 60-90 minutes |
| Max number of delegates | 100 |
| Description of event | |
| There is the age-old question “Am I helping in a way that helps?”.
During this masterclass, you will explore the role of inclusive leadership and emotional intelligence in gaining the support of others to enable greater empowerment and delegation. You will explore the concept of the Leadership Shadow, understand the importance of trust in a team and how you develop the aptitude of others to take responsibility for the success of the team. |
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| Learning outcomes | |
| By the end of the masterclass, you will:
· Understand why ‘Leaders at Every Level’ should help others to help themselves · Recognise the importance of the Leadership Shadow and the shadow that you cast · Identify the five key leadership behaviours · Understand what an Inclusive Leader looks like and how to recognise unconscious bias · Recognise how to delegate successfully · Understand mental mindsets |
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book here
| Name of event | |
| Maintaining Personal Resilience | |
| Time of event | 60-90 minutes |
| Max number of delegates | 100 |
| Description of event | |
| Resilience – a phrase of the 21st century but what does it really mean in the context of work?
Resilience is the ability to quickly recover from obstacles and tackle current challenges head on. Resilient people have the energy, flexibility, mental agility and networks of support to consistently perform at their best. In this masterclass, you will explore the tools you and your team need to manage stress at work, thrive through change, create productive work environments, and build strong support networks. You will be provided with a range of tips and strategies to maintain personal resilience and positive welfare. |
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| Learning outcomes | |
| By the end of the masterclass, you will:
· Understand what resilience means to you, your team and your organisation · Recognise how to reframe your thinking · Acknowledge how to manage emotions · Understand how to moderate stress · Appreciate how to practice self-care |
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book here
| Name of event | |
| Staying Connected | |
| Time of event | 60-90 minutes |
| Max number of delegates | 100 |
| Description of event | |
| Most organisations had a well-thought-out plan of how to operate. However, COVID-19 likely threw a massive wrench into the process; lives and workplace environments have changed enormously. People had to learn to work with others in a completely different way.
During this masterclass, we will discuss practical strategies and techniques on how to stay connected with others to build and maintain healthy relationships. We will explore the three main elements of connecting with others including some practical strategies and tips to maintain contact and ensure healthy relationships with your team. |
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| Learning outcomes | |
| By the end of the masterclass, you will:
· Understand the importance of considering communication, collaboration and connection in maintaining a healthy dialogue with your team · Recognise barriers to communication · Understand effective ways of collaborating · Identify top tips for staying connected · Recognise the importance of staying connected |
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book here
| Name of event | |
| Managing Teams Remotely | |
| Time of event | 60-90 minutes |
| Max number of delegates | 100 |
| Description of event | |
| This masterclass has been designed to support mangers in keeping their teams engaged and healthy, as well as managing team and individual performance with the shift to more remote working. It is aimed at managers who manage remote working teams, whether geographically dispersed or because team members are working from home.
It will develop techniques to handle the rapid rate of change most teams are currently experiencing, whilst maintaining high levels of engagement and productivity across all areas. You will discuss the three key principles of effectively managing at a distance: · Communication styles – understanding everyone is different! · Agreeing availability standards using communication styles · Setting goals and measuring success The importance of establishing structured daily check-ins, considering how visible are you as a manager and how you create the ‘common purpose’ philosophy which is essential for effective remote team working will all be key components of the session. |
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| Learning outcomes | |
| By the end of the masterclass, you will:
· Understand the importance of setting standards · Recognise how to give feedback for motivation, as well as for development · Identify how to have coaching conversations with your team |
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Management & leadership – One-day virtual workshops for all EOC staff
Now taking bookings *With CMI Award option*
book here
| Name of event | |
| Inclusive Leadership | |
| Time of event | One day |
| Max number of delegates | 15 |
| Description of event | |
| Inclusive leaders are experts at adapting their leadership style to different groups and live situations. This allows them to communicate effectively across cultures, and to visibly champion difference as a diversity ally. Furthermore, by successfully managing unconscious bias – in themselves and others – they are able to unlock the best diverse talent and build inclusive, high-performing teams who achieve great things.
During this workshop we will discuss what it means to be a leader and manager that understands the benefits of engaging with a diverse workforce. It is designed to develop the knowledge and understanding of being an inclusive leader and, as importantly, how this is practically applied back in the workplace. This workshop will explore a range of techniques but its main focus will be to engage you in a way that will inspire, empower and provide you with the practical skills to ‘make things happen’. In addition, you will learn how to implement new ways of working, to effectively communicate and to develop effective interventions for use when individuals are demonstrating behaviours within the workplace that fall below the standards of the organisation. Professional ways of challenging these instances can make a real difference to peoples working lives, health and wellbeing. ” (This workshop will contribute to achieving the Chartered Management Institute Award in Leadership and Management at either Level 3 or 5). |
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| Learning outcomes | |
| By the end of the masterclass, you will:
· Show optimism, promote collaboration and demonstrate dependability · Have a positive impact on individuals and organisations as you encourage everyone to engage within the organisation and across organisations · Facilitate and mediate situations to take account of differing views and ideas · Be committed to, and embrace, the diversity of employees and members of the organisation as well as the wider building environment and understand the value of real dialogue and consultation with all groups · Recognise your own biases |
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How to gain a Chartered Management Institute (CMI) Award:
The Chartered Management Institute (CMI) qualifications are available to those Supervisors and Managers who would like to attain a qualification in Management and Leadership. We are offering the opportunity to study for an Award at either Level 3 or Level 5, dependent upon your position within the organisation.
Level 3 Award in The Principles of Management and Leadership – This qualification is aimed at practising or aspiring managers who supervise or manage a team, or a project officer and shift manager who are tasked with achieving clearly defined outcomes.
Level 5 Award in Management and Leadership – This qualification is designed for practising middle managers and leaders at operations, division, departmental or specialist level, who are typically accountable to a senior manager or business owner.
To achieve a qualification, you will be required to:
- Attend the Inclusive Leader workshop * all of the other workshops listed are optional but recommended.
- Watch a pre-recorded webinar which will provide support and ideas for completion of the assignment
- Undertake additional research on topics included in the webinar
- Complete the CMI assignment booklet
book here
| Name of event | |
| Leading and Managing Teams | |
| Time of event | One-day |
| Max number of delegates | 15 |
| Description of event | |
| In the management of teams on a day-to-day basis, managers and supervisors need to have usable and practical techniques readily available to deal with situations that arise. Our highly interactive course provides a toolkit of skills that can help you in getting the most out of your staff, turning groups into high performance teams. You will be engaged from the outset through a variety of activities and exercises to stimulate and increase enthusiasm for learning and personal responsibility. | |
| Learning outcomes | |
| By the end of the masterclass, you will:
· Develop a positive and effective system of communication · Value diversity within your team · Understand and have practiced techniques for managing difficult situations · Understand the four stages of team development · Have developed an effective process for the organising, measuring and giving of feedback to a team on their performance · Understand the importance of motivating your team |
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book here
| Name of event | |
| Planning and Performance Management: | |
| Time of event | One-day |
| Max number of delegates | 15 |
| Description of event | |
| Appraisals should be embedded within the working ethos of the organisation and not seen as an activity that has to be undertaken on an annual or periodic basis.
This workshop develops skills in using operational plans to inform and ensure effective performance improvement in others. It uses personal situations and experiences to understand how to effectively manage the appraisal and development of staff, ensuring that they are in line with overall organisational objectives. |
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| Learning outcomes | |
| By the end of the masterclass, you will:
· Appreciate the strategic and business planning context of performance review and appraisals · Have gained experience of practicing, in a safe environment, general appraisal techniques, how to set objectives and measure performance using the competency approach · Understand how to motivate and engage with staff and how to manage poor performers · Recognise how to identify and meet learning development needs |
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book here
| Name of event | |
| Leading and Managing Change: | |
| Time of event | One-day |
| Max number of delegates | 15 |
| Description of event | |
| As Heraclitus wrote, “change is the only constant in life”. And that has certainly been true in the past few years where engaging and supporting colleagues through change and uncertainty has become a key component of a manager or supervisor’s skills toolkit.
This workshop discusses the benefits of dealing with and effectively managing change issues promptly throughout the change cycle. It develops a step-by-step approach for promoting and managing change, highlighting the importance of engaging stakeholders to support change initiatives |
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| Learning outcomes | |
| By the end of the masterclass, you will:
· Have learned about and understood what organisational change means · Receive an overview of various change methodologies · Understand about real life situations where change methodologies have been deployed and to what effect through case studies and sharing of personal experiences · Appreciate the drivers and the impact of change can be at an organisational and individual level in the context of a VUCA environment · Practise some practical tools that can be applied back in the workplace to help manage organisational change at a team and individual level · Apply your learning from the module to the change journey that the organisation is currently on.” |
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book here
| Name of event | |
| The Self-Aware Leader | |
| Time of event | One-day |
| Max number of delegates | 15 |
| Description of event | |
| Understanding self-reflection and emotional intelligence as practical tools to improve colleague and stakeholder engagement are key to developing a self-aware leader. During the workshop, you will be presented with a number of techniques and methods to assist in developing your Emotional Intelligence. We provide you with a powerful toolkit which allows you to engage, equip and enable your staff to consistently perform at, or very near, their best. In addition, you will learn the importance of self-reflection and how to better manage yourselves so you move from being a manager to a leader. | |
| Learning outcomes | |
| By the end of the masterclass, you will:
· Understand the importance of self-management through increased awareness · Understand your own biases and prejudices · Understand your own personal strengths · Demonstrate Goleman’s key areas of emotional understanding · Recognise how to use self-awareness tools such as Johari’s Window and the Adult Learning Cycle |
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Longer courses for all EOC staff
EOC bursary
Use the form below to enter your details and what you would like to do and when. This will produce a spreadsheet for us and make sure your request isn’t an email lost in someone’s inbox!
This course has been purchased and will be available soon as an at your own pace e-learning module.
As soon as it is live, you will be able to access it here.
The Science of Happiness
June 22nd start – 4 weeks drop in sessions & optional (recommended) live lecture every Wed evening.
*This run has now finished – but another will be coming in Oct / Nov 2022 – dates TBC*
This course is not like most others we have advertised on SWASTCPD.
This course is not a wellbeing or self help course to improve your mental health and happiness; it is a course to explore the understand the what, how and why of happiness based on rigorous evidence based and peer reviewed science. But, when people complete this course, there has been a clear and measurable significant positive effect on student’s mental well-being.
Health Education England commissioned courses - Samaritans run training for NHS telephone response service staff
Listening Skills and Emotional Health – Facilitated Online Course
The Listening Skills and Emotional Health facilitated online course is being delivered for Health Education England by Samaritans.
Overview
Active listening is an invaluable skill – both professionally and personally. Active listening requires us to be present, focused and concentrating fully. It challenges us to listen, with all our senses, to the facts and feelings shared with us; and to explore what may lie behind them. Listening more effectively – and having a true understanding of a situation or need – helps us to provide appropriate and effective support. Listening Skills and Emotional Health will help you to develop your active listening skills – and to take care of your own emotional health too!
Objectives
Specifically, this course will help you to:
• Assess your own and others’ emotional health using the Emotional Health Scale.
• Use active listening skills to have supportive and effective conversations.
• Signpost people to sources of additional support.
• Consider ways to maintain your own emotional health.
The course is led by an expert Samaritans facilitator and uses a variety of tools to encourage interaction and group learning.
Pre course work
The prework comprises of three, short activities for you to complete before participating in the course. These will be shared and discussed in the course, so, to maximise your learning, please come prepared.
The prework should take around 45 minutes to complete.
Workbook
You will receive a workbook containing the key concepts, examples and practical techniques explored in the course for your ongoing reference.
Duration
This is a 2½ hour course including a break:
Booking
To secure your place, please click on one of the links below, selecting your preferred date and time. This will take you to an Eventbrite booking page.
We recommend you use the Chrome Browser. If you require any further information, please contact: externaltraining@samaritans.org
Please note: Failure to attend or cancel a booked place will exclude you from future applications.
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6th Sep 2022 – 09:30 – 12:00 – click here to book
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6th Sep 2022 – 13:30 – 16:00 – click here to book
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19th Oct 2022 – 09:30 – 12:00 – click here to book
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23rd Nov 2022 – 13:30 – 16:00 – click here to book
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7th Dec 2022 – 09:30 – 12:00 – click here to book
Recognising and Managing Trauma – Facilitated online course
The Recognising and Managing Trauma facilitated online course is being delivered for Health Education England by Samaritans.
Overview
Trauma is a physical or emotion response to a situation, event or experience that was stressful, frightening, harmful or distressing to us. Traumatic events and experiences can happen at any at age and can have long-lasting effects on our emotional wellbeing. Individuals react differently over different periods of time. What’s traumatic is personal. People with similar – or even shared – experiences may be impacted in very different ways.
Recognising and Managing Trauma will help you develop your awareness of trauma and explore practical strategies to help yourself and others manage trauma.
Objectives
Specifically, this course will help you to:
• Appreciate what trauma is and when it can occur.
• Recognise that trauma can affect different people in different ways.
• Understand the physical and emotional effects of trauma.
• Know the long-term effects of trauma – and signs to look out for in themselves and others.
• Explore practical strategies to help yourselves and others manage trauma.
• Signpost to sources of additional support.
The course is led by an expert Samaritans facilitator and uses a variety of tools to encourage interaction and group learning.
Workbook
You will receive a workbook containing the key concepts, examples and practical techniques explored in the course for your ongoing reference.
Duration
This is a 3 hour course including a break:
AM: 09:30-12:30
PM: 13:30-16:30
Booking
To secure your place, please click on one of the links below, selecting your preferred date and time. This will take you to an Eventbrite booking page.
We recommend you use the Chrome Browser. If you require any further information, please contact: externaltraining@samaritans.org
Please note: Failure to attend or cancel a booked place will exclude you from future applications.
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13th September 2022 – 09:30 – 12:30 – click here to book
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13th September 2022 – 13:30 – 16:30 – click here to book
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28th September 2022 – 09:30 – 12:30 – click here to book
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5th October 2022 – 09:30 – 12:30 – click here to book
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5th October 2022 – 13:30 – 16:30 – click here to book
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27th October 2022 – 09:30 – 12:30 – click here to book
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15th November 2022 – 09:30 – 12:30 – click here to book
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15th November 2022 – 13:30 – 16:30 – click here to book
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30th November 2022 – 09:30 – 12:30 – click here to book
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5th December 2022 – 09:30 – 12:30 – click here to book
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5th December 2022 – 13:30 – 16:30 – click here to book
Understanding and Responding to Grief – Facilitated Online Course
The Understanding and Responding to Grief facilitated online course is being delivered for Health Education England by Samaritans.
Overview
Grief is a universal experience…and a uniquely personal one. Emotions around loss are a personal journey. Everyone grieves differently and experiences the emotions of grief in different ways at different times. While grief is most often associated with the loss (by death) of a loved one, people can experience grief for other reasons too. Any situation that causes a disruption in life, or the feelings of loss, can result in a person feeling grief – e.g. a job loss, the end of a relationship, moving away from home, being unable to complete a life experience etc.
Understanding and Responding to Grief will equip you to recognise common emotional responses to five typical (but by no means universal) stages of grief and to respond sensitively and effectively.
Objectives
- Specifically, this course will help you to:
- Explore five typical stages of grief and common behaviours at each stage.
- Learn and practice sensitive and effective responses.
- Appreciate why people who are grieving show anger and how to respond effectively.
- Know where and how to signpost to sources of additional support.
The course is led by an expert Samaritans facilitator and uses a variety of tools to encourage interaction and group learning.
Workbook
You will receive a workbook containing the key concepts, examples and practical techniques explored in the course for your ongoing reference.
Duration
This is a 3 hour course including a break:
AM: 09:30-12:30
PM: 13:30-16:30
Booking
To secure your place, please click on one of the links below, selecting your preferred date and time. This will take you to an Eventbrite booking page.
We recommend you use the Chrome Browser. If you require any further information, please contact: externaltraining@samaritans.org
Please note: Failure to attend or cancel a booked place will exclude you from future applications.
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16th September 2022 – 09:30 – 12:30 – click here to book
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16th September 2022 – 13:30 – 16:30 – click here to book
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28th September 2022 – 09:30 – 12:30 – click here to book
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11th October 2022 – 09:30 – 12:30 – click here to book
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11th October 2022 – 13:30 – 16:30 – click here to book
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27th October 2022 – 09:30 – 12:30 – click here to book
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8th November 2022 – 09:30 – 12:30 – click here to book
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8th November 2022 – 13:30 – 16:30 – click here to book
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30th November 2022 – 09:30 – 12:30 – click here to book
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1st December 2022 – 09:30 – 12:30 – click here to book
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1st December 2022 – 13:30 – 16:30 – click here to book
Learning Curve Group - Level 2 & 3 On-line Courses
Choose from a variety of level 2 and level 3 virtual courses offered via external provider Learning Curve Group.
For anyone who may have identified a development need or goal or simply has a general interest there are a wide range of courses on offer including health related topics through to team leadership.
Please note: These courses are government funded and provided via Learning Curve Group – You will enter into an agreement WITH THEM when you enrol. “There is a £125 cancellation fee if a learner enrols and fails to complete or withdraws early from the course”.
There is an extenuating circumstances process – but this is managed by them.
Select from a number of level 2 and level 3 courses.
These are just some recommended highlights are below, but you can browse the full catalogue here: