Sometimes we feel over worked and under appreciated. Other times, we might like to give feedback but hold back for fear of reprisal. Occasionally, we may feel undermined by a colleague or boss. The common thread in these scenarios is the need to have a potentially difficult conversation. These conversations take strategy, skill and above all courage.
This virtual workshop is designed to enhance skills and confidence and to provide a framework to deliver courageous conversations.
Workshop outcomes:
By the end of this one-day workshop delegates will be able to:
• Differentiate between different work styles and communicate compellingly with others
• Understand and appreciate the challenge of courageous conversations
• Use tools and techniques to enable courageous conversations
• Utilize a framework to approach challenging conversations
• Return to the workplace with more skill and confidence
Workshop content:
• Techniques to build rapport – the foundation of effective communication
• Understanding and utilizing behavioural motivations theory using SDI
• Introduction to the model
• Individual reflection on profile results
• Discussion about averting misunderstanding
• Group task – strengths we value in others
• The OK corral model and its role in challenging conversations
• Enhancing personal presence and impact
• The 5 step format for challenging conversations
• Introduction to the format
• Exercise – practical application of the framework
Available to all staff of all grades (registered & non registered)
Although content has been designed predominantly for patient facing staff, this workshop is suitable for all staff and all are welcome to book.
| Date | Time | Location |
| Fri 26th September 2025 | 09:00-16:15 | Virtual |
Complete the form at the bottom of this page to book.
The protected characteristics monitoring form is separate to the booking button above; completion is optional & anonymous. We ask for information on your ‘protected characteristics’ in order to help us monitor our performance on equality.
If you have already completed this form since April 2024 & nothing has changed, there is no need to complete again.